Product Repair Services

Returning Product for Repair or Warranty Service

Larson Davis provides full repair services with products returned within 10 working days of receipt. To return a product for repair or warranty:

  1. Contact Larson Davis for an RMA (Return Materials Authorization), and provide a description of the problem.  
  2. International customers, contact your distributor (Search by Country)
  3. Ship the defective product to the provided address
  4. After receipt at the factory, a fixed price quote will be provided for the repair.  Repairs will proceed after the quote is approved.  Prompt acceptance of the quote will shorten the overall repair time.  If a repair is determined to be covered by warranty, no authorization is required.
  5. Product is returned using the shipping method specified in the RMA.  For repairs that are covered by the warranty, Larson Davis will pay the return shipping cost.